Technical Absorbents
Techtextil Frankfurt

Free membership

Receive our weekly Newsletter
and set tailored daily news alerts.

Technology/Machinery

Oerlikon optimises e-shop

Oerlikon Manmade Fibres has optimised its myOerlikon.com website for the products and services of its two Oerlikon Barmag and Oerlikon Neumag brands. Customers can now access tailor-made services in eleven different languages and around the clock. The website offers a sophisticated e-shop system allowing customers to view all their inquiries and transactions, including all the corresponding documentations such as packing lists, invoices and waybills, over the past four years.

26th August 2013

Innovation in Textiles
 |  Remscheid

Industrial, Medical/Hygiene, Packaging

Oerlikon Manmade Fibres has optimised its myOerlikon.com website for the products and services of its two Oerlikon Barmag and Oerlikon Neumag brands. Customers can now access tailor-made services in eleven different languages and around the clock.

The website offers a sophisticated e-shop system allowing customers to view all their inquiries and transactions, including all the corresponding documentations such as packing lists, invoices and waybills, over the past four years.

Growing interest for e-business

According to Forrester Research, an independent technology and market research company, the global B2B market for e-business is worth several trillion US dollars. These estimates come as market researchers from PricewaterhouseCoopers concluded that companies in the machine construction sector are increasingly recognising the opportunities provided by e-business solutions or that they are having to react to the market pressure by making corresponding electronic offerings available.

“We have been operating the service platform for about 13 years now and are continually further developing it. We are not aware of any solution that is comparably high-performance within our sector. Utilisation is possible at all times and the platform operates at a high level. Today, we process around 60% of our spare parts business using the system,” said Sascha Klemm, Senior Sales Manager Customer Support at Oerlikon Barmag.

The platform has more than 1,000 users: Oerlikon Barmag and Oerlikon Neumag customers. In the first six months of 2013, the system was accessed 12,700 times, which included 1,200 orders and 1,300 inquiries.

Updated and user friendly

The latest generation of myOerlikon.com is now live and available to users. The updated customer website offers the Windows 8 interface-style fast access to all service modules no longer merely via a PC, but now also using a tablet or a smart device.

According to the company, all registered customers receive access to all information required for operating their product portfolios – precisely tailored to the machinery and the specific requirements of each and every customer.

The core of the website is said to be the machine dashboard, which provides an overview of the customer’s own machines with all the relevant service data, including original parts catalogue and operating instructions. The Media module supplies the user with the most up-to-date publications on the latest machine generations, comprehensive service offerings, training seminars along with technology support.

Shopping online

With the new e-shop users are able to not only place orders, access and view corresponding status information and view prices and stock online, but they also have access to all their inquiries and transactions, including all the corresponding documentations.

“Even major B2C online shops frequently do not have a function of this kind. For this reason, we also offer our customers innovative, leading solutions in our service segment – and even greater transparency for increasing efficiency,” commented Marcel Bornheim, Head of Customer Support.

www.oerlikon.com

Latest Reports

Business intelligence for the fibre, textiles and apparel industries: technologies, innovations, markets, investments, trade policy, sourcing, strategy...

Find out more