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Technology/Machinery service portal gets an upgrade

It now allows customers to access tailored services with even greater ease and comfort, and in nine different languages

16th April 2020

Innovation in Textiles
 |  Remscheid/Neumünster


Efficient, secure and transparent – offers tailored online services. © Oerlikon.

Within the context of a globally networked textiles industry, online services have become essential for more efficient maintenance, modernization and original parts procurement processes for machines and systems. Accordingly, the Oerlikon Manmade Fibers segment has optimized its service portal, for the products and services of its Oerlikon Barmag, Oerlikon Neumag and Oerlikon Nonwoven brands, making it even more user friendly. It now allows customers to access tailored services with even greater ease and comfort, and in nine different languages.

The new look of the upgraded service portal reveals what users can expect. The platform provides them with comprehensive digital access to all relevant information on their installed machine base by means of PC, tablet or smart device.

“Each and every machine park usually has numerous associated documents, ranging from manuals, circuit diagrams and 3D drawing-supported original parts catalogues, all the way through to operating instructions and final documents. continually bundles and updates this information, while also providing users with additional communications on potential machine modernizations and upgrades and on special offers tailored to the respective production system,” Oerlikon says.

Real security during virtual shopping

At the same time, users can access the e-commerce platform, which operates in parallel. Far from being merely a shopping platform, customers can place orders comfortably and also send online inquiries to Oerlikon, view prices and warehouse stocks and track inquiries, quotations and orders already made or placed. As a result of online access to original parts catalogues for the respective customer machines and systems, erroneous orders are a thing of the past. Log-in is secure for users, as are all transactions carried out using the platform. With this, Oerlikon is implementing real security for all virtual purchases. All data exchanged is fundamentally encrypted and hence protected against unauthorized access.

“With, we are supplying customers with a tool with which they can plan and steer all processes relating to maintenance, operation and spare parts provision for their machine parks – constantly updated, customized and available around the clock,” explains Ingo Scholz, Project Manager for myOerlikon & e-commerce at Oerlikon.

“Here, users benefit from stable production performance, a high degree of operating reliability and optimized product quality,” explains, before adding “because high- quality end products and efficient production are dependent on the optimum condition of the system.”

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